How can we help?
Start here for the things that most often get in the way.
I cannot sign in
Check that you are using the email you registered with. Choose Forgot password on the sign-in screen. Open the reset email, set a new password, then return to FirstDrive and sign in.
I need to connect with my instructor
Sign in to your learner account and enter the instructor code from your invitation on your dashboard. If the connection is pending, ask your instructor to approve it. Use your existing account rather than creating another one.
A lesson time or price looks wrong
Contact your instructor to agree the correct details. Instructors can open the lesson in their diary to review or change it. Changes to lesson records should reflect what you have agreed together.
I paid for a lesson, but it still shows as unpaid
FirstDrive records lesson payments; it does not collect them. Ask your instructor to check the payment and mark the lesson as paid. Do not send the payment again just because the record has not updated.
My figures have not updated
Check your connection and refresh the page, or pull down to refresh in the app. Check the selected date range and whether the lesson is completed, awaiting completion or cancelled.
I want to delete my account
Open Settings and choose Delete account. Read the confirmation carefully and export any records you need first. If deletion fails, contact support so we can help you resolve it.
Still stuck?
Tell us what you were trying to do, what happened and whether you use iPhone, Android or the website. Include your account email, but never your password or card details.
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